Terms and Conditions

Welcome to Quality Obsessions.
These Terms and Conditions (“Terms”) govern your use of our website qualityobsessions.com and the purchase of products from us. By accessing or using this website, you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, you should not use our website or purchase products from us.

1. Order Acceptance and Processing

All orders placed through our website are subject to acceptance by Quality Obsessions. We reserve the right to refuse or cancel any order, for any reason, at our sole discretion. If we cancel an order after payment has been processed, a full refund will be issued.

2. Free Delivery

We offer free delivery on orders over $300 within the Greater Toronto Area (GTA). This offer is only valid for delivery addresses located within the specified geographic region and is subject to availability.

  • Delivery Timeline: Standard delivery times for GTA orders range from 1-3 business days, depending on the location.
  • Exclusions: Free delivery may not apply to certain product categories or promotional offers. Any such exclusions will be clearly marked during checkout.

3. Customer Support

We are committed to providing exceptional customer service. Our customer support team is available to assist you with any inquiries or issues related to your order.

  • Support Hours: Monday through Sunday from 9 AM to 9 PM.
  • Contact Us: You can reach our support team at support@qualityobsessions.com. We aim to respond to all inquiries within 24 hours during our business hours.

4. 30-Day Warranty

We offer a 30-day warranty on all products purchased from Quality Obsessions. The warranty covers defects in material or workmanship. The following terms apply:

  • Coverage: The warranty covers manufacturing defects, but does not cover damage caused by misuse, accidents, or normal wear and tear.
  • Warranty Process: To initiate a warranty claim, please contact our customer support team with your order number, a description of the issue, and any relevant photos or documentation.
  • Resolution: Once your warranty claim is approved, we will offer a repair, replacement, or refund, depending on the nature of the issue and the product’s condition.

5. Same-Day Pickup and Delivery in GTA

For customers within the Greater Toronto Area (GTA), we offer same-day pickup and delivery for a nominal charge. This service is available for most products, subject to availability.

  • Pickup/Delivery Charge: A nominal fee will be added to your order for same-day service. The charge will be displayed during checkout.
  • Availability: Same-day service is available from 9 AM to 9 PM. Orders placed after 9 PM may be processed for the next day.
  • Eligibility: Same-day delivery is subject to product availability and location within the GTA.

6. Shipping and Delivery

We offer discounted shipping rates for all small items across Canada and the United States. Delivery times and fees vary depending on the size, weight, and destination of the order.

  • Canada & US Shipping: Discounted shipping is available for small items to locations within Canada and the United States. Shipping costs will be calculated during checkout.
  • International Orders: For customers outside of Canada and the United States, please contact us for custom shipping quotes.
  • Shipping Timeframe: Standard delivery time for Canada and US orders is typically between 5-10 business days. Expedited shipping options may be available at an additional cost.

7. Pricing and Payment

All prices listed on the website are in Canadian dollars (CAD) unless otherwise specified. Prices do not include applicable taxes, shipping, or handling fees, which will be calculated at checkout.

  • Payment Methods: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.
  • Pricing Errors: In the event of an error in pricing, Quality Obsessions reserves the right to cancel or refuse any order for which the price was incorrectly displayed.

8. Returns and Refunds

We strive to ensure that our customers are satisfied with their purchases. If you are not completely satisfied with your order, we offer a 7-day return policy for most items.

  • Eligibility: To qualify for a return, items must be unused, undamaged, and in their original packaging. Certain products, such as perishable goods, personal care items, or custom-made products, may not be eligible for return.
  • Return Process: To initiate a return, please contact our customer support team at support@qualityobsessions.com within 7 days of receiving your order. You will be provided with instructions on how to return the item.
  • Refunds: Once your return is processed, a refund will be issued to your original payment method. Please note that return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

9. Limitation of Liability

To the fullest extent permitted by law, Quality Obsessions will not be held liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use our website or products. This includes, but is not limited to, any damages resulting from loss of profits, business interruption, or personal injury.

10. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

11. Modifications to Terms

Quality Obsessions reserves the right to modify or update these Terms and Conditions at any time. Any changes will be posted on this page, and the “Last Updated” date will reflect the most recent revision.

12. Governing Law

These Terms and Conditions are governed by the laws of the Province of Ontario and the laws of Canada applicable therein. Any disputes arising from or relating to these Terms shall be resolved in the appropriate courts located within Ontario.

13. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

Quality Obsessions
Email: support@qualityobsessions.com
Website: qualityobsessions.com

By using our website and making a purchase, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.